Terms & Conditions

Effective Date: [02-09-2025]
Applies To: SupportMeNepal Web & Mobile Services

1. Acceptance of Terms

By accessing or using the SupportMeNepal website or mobile application, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using the service.

These Terms apply to:

  • Schools and educational institutions

  • Teachers and academic staff

  • Students and their parents/guardians

  • All users of SupportMeNepal's services

2. About the Service

SupportMeNepal is a cloud-based school management platform that helps educational institutions manage administrative, academic, and communication tasks.

Features may include:

  • Student and teacher management

  • Attendance, exams, assignments

  • Timetable and certificate generation

  • Communication and reports

The service is accessible via web and mobile apps.

3. Account Registration & User Responsibility

  • Schools must ensure that all user data entered is accurate and up to date.

  • Teachers and students are responsible for keeping their login credentials secure.

  • Any activity performed using a user’s credentials is considered that user’s responsibility.

4. Data Use & Privacy

All data is handled in accordance with our Privacy Policy. By using our platform, you consent to the collection, use, and storage of data as outlined.

5. User Conduct

Users agree not to:

  • Use the platform for illegal or harmful purposes

  • Attempt to access data not assigned to them

  • Share login credentials or impersonate others

  • Upload content that is false, inappropriate, or violates the law

6. Service Availability

While we strive to provide uninterrupted service, SupportMeNepal may experience occasional downtime due to:

  • Scheduled maintenance or updates

  • Technical issues beyond our control

We are not responsible for delays or disruptions caused by internet or third-party services.

7. Intellectual Property

All software, content, logos, and designs on the SupportMeNepal platform are the intellectual property of SupportMeNepal. Unauthorized copying, distribution, or reverse engineering is strictly prohibited.

8. Termination of Use

We reserve the right to suspend or terminate any user account or school access in the following cases:

  • Violation of these Terms

  • Fraudulent or harmful behavior

  • Expiry or cancellation of service by the institution

Upon termination, data will be handled per our Privacy Policy.

9. Limitation of Liability

SupportMeNepal provides the service "as is". While we take all necessary precautions to ensure data security and system reliability, we are not liable for:

  • Accidental data loss caused by users

  • Temporary service interruptions

  • Misuse of the platform by unauthorized users

10. Changes to These Terms

We may update these Terms from time to time. Any major changes will be communicated via email, website, or app notifications. Continued use after changes implies acceptance of the updated terms.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Nepal. Any disputes shall be resolved through appropriate legal channels within Nepal.

12. Contact Us

If you have any questions or concerns regarding these Terms, please contact us:

📧 Email: help@supportmenepal.com
🌐 Website: https://supportmenepal.com
📞 Phone: +977 9800759786